Data Protection Policy At Roofing Repair Pro, we recognize that protecting your personal data is a critical responsibility. We are committed to maintaining the highest standards of data protection and privacy in full compliance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) where applicable. What Personal Data We Collect We may collect and process various categories of personal data, including but not limited to: Identification details (such as your name, address, phone number, and email address). Payment and billing information when you make transactions. Communication data, including emails, messages, and phone call recordings related to service inquiries and customer support. Usage data gathered automatically through cookies, website analytics, and other tracking technologies. Purpose and Legal Basis for Processing Your personal data is processed solely for specific, explicit, and legitimate purposes, including: Providing and managing our roofing repair services. Communicating important updates, appointment reminders, and customer service correspondence. Improving our website, service offerings, and customer experience. Complying with legal obligations and protecting against fraud or unauthorized use. Processing is based on your consent, the necessity to perform contracts, legal obligations, or legitimate business interests balanced against your privacy rights. Data Security Measures We apply robust technical and organizational measures to ensure the confidentiality, integrity, and availability of your data. These include: Secure servers and encrypted communications (SSL/TLS). Access controls and authentication procedures limiting data access to authorized personnel only. Regular security assessments, audits, and staff training on data protection best practices. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once data is no longer required, we securely delete or anonymize it. Your Data Protection Rights Depending on your jurisdiction, you may have the following rights regarding your personal data: Right to access and receive a copy of your data. Right to rectify inaccuracies or incomplete data. Right to request deletion or erasure of data under certain conditions. Right to restrict or object to processing. Right to data portability. Right to withdraw consent at any time without affecting the lawfulness of prior processing. To exercise your rights, please use the contact information provided on our website. Third-Party Processors We may engage trusted third-party service providers who process personal data on our behalf, such as cloud hosting, payment processing, or marketing platforms. These partners are contractually obligated to protect your data and only use it according to our instructions. International Data Transfers If your data is transferred outside your country or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data according to applicable data protection laws. Reporting a Data Breach In the unlikely event of a data breach affecting your personal information, we have established procedures to promptly investigate, mitigate, and notify affected individuals and relevant authorities in accordance with legal requirements. Policy Updates We regularly review and update our Data Protection Policy to reflect changes in legal requirements or our data processing practices. Updates will be posted on this page with a revised effective date.
