Refund Policy At Roofing Repair Pro, we are committed to delivering high-quality roofing repair and maintenance services that meet or exceed your expectations. Your satisfaction is our top priority, and we strive to ensure that every project is completed to the highest standards of craftsmanship and professionalism. Our Refund Commitment We understand that sometimes, despite our best efforts, you may feel dissatisfied with the services provided. To address this, we have established a clear refund policy designed to protect your interests while ensuring fairness for both parties. When Refunds Are Applicable Refunds may be considered under the following circumstances: If the roofing repair services delivered significantly deviate from the agreed-upon scope or specifications outlined in the contract or work order. If the work performed fails to meet industry standards or local building codes. If there is a demonstrable failure to complete the job within the agreed timeframe without prior notice or reasonable justification. If defects or issues arise directly from workmanship errors and are reported within a specified warranty period. How to Request a Refund To initiate a refund request, please contact our customer support team within 14 days of service completion. Provide detailed information including: Your name and contact information. The date and description of the service performed. A clear explanation of the issue or dissatisfaction. Any supporting documents such as photos or inspection reports. Our team will review your request thoroughly and may schedule an inspection to assess the situation. Refund Process and Resolution Upon reviewing your claim, if it is determined that a refund is justified, we will process the refund using the original payment method within 14 business days. Alternatively, we may offer to rectify the issue at no additional cost or provide a partial refund if appropriate. If the claim is not eligible for a refund, we will provide a detailed explanation and may propose alternative solutions to address your concerns. Exclusions Please note that refunds will not be issued for: Changes in your preferences or decisions made after work has commenced or been completed. Damage caused by external factors such as severe weather, accidents, or lack of maintenance after service. Normal wear and tear or issues unrelated to the quality of workmanship. Contact Us For any questions or concerns regarding our refund policy, please reach out to our customer service team. We are dedicated to resolving your issues promptly and fairly.
